Explanation of Benefits
Home inspections provide a great deal of information about a home, but they have a limited scope. For clients who want to know more, ACE offers one stop shopping for a wide variety of additional testing, diagnostic and evaluation services. For optimal efficiency, we make every effort to schedule all evaluations at the same time as the home inspection. Most reports are available within 48 hours of the inspection. Environmental test reports are usually available 4 or 5 business days after the appointment.
Inspection Protection Warranties
ACE inspections include a warranty package that covers many of the things that can happen after the inspection such as mechanical failures, sewer line clogs, mold growth, roof leaks, and some structure defects. Coverage terms vary from 90 days to 5 years. Warranty policies are delivered immediately after the inspection; please contact our office for specimen copies.
The ACE Service Concierge benefit, included with every Complete Home Inspection, is delivered by the Porch Home Assistant. The assistant has all the resources you need to move, set up, settle in, repair, improve and maintain your new home. ACE clients receive a free lifetime membership (worth $350 per year!) and $200 worth of handyman discount coupons. We also leave $200 worth of handyman coupons that the seller can use to address inspection concerns or tidy up after moving out.
Buyer Protection Plan
Buying a home can be a challenge. All kinds of crazy things can make a deal fall through, and many of them are not even our client’s fault! If the first house we inspect does not close for any reason, ACE clients get $75 off their next inspection. The fine print: 1. Owner occupants only. 2. 2nd inspection must occur within 60 days of the first. 3. 3rd inspection (we hope not!) at regular price.
48 Hour Inspection Guarantee
We guarantee that we will have a complete home inspection appointment for you with a competent, professional inspector within 48 hours of your call to the office. If we don’t, you get $75 off the fee on our next available appointment. The fine print: 1. Excludes requests for a specific inspector. 2. Excludes requests for inspectors with advanced licensing or credentials (engineer, architect, etc.) 3. Excludes weekend and holiday appointments (they fill up fast!).
Complimentary Engineering Consultation
ACE inspectors are personally and continuously trained by a licensed professional engineer. They have the advantage of learning the perspective and judgement only an engineer can deliver. If an ACE inspector identifies a condition that merits an engineer’s attention, one of the licensed professional engineers on our staff will personally review the matter with the client. The engineer will put the condition in its’ proper perspective and discuss typical repair methods so the buyer may move forward with confidence. A discounted fee applies if it is necessary for the engineer to visit the site, perform calculations, develop repair procedures, write letters, or render other engineering services.
About 1 in 10 homes have an appliance with an outstanding safety or performance related recall. Very few people register their appliances with the manufacturer, and fewer still transfer registrations to a new owner. Consequently, most recalls are never detected and go unrepaired, or owners pay for repairs when the cost to cure should have been borne by the manufacturer. ACE inspection reports include the data and platform you need to identify current and future appliance recalls in your new home and get them fixed for free.
ACE inspectors are Infrared Certified and equipped with state of the art infrared cameras. The standard inspection includes a scan of suspicious conditions, stains, electric panels, and air handlers.
ACE proudly supports the communities we serve. A portion of every home inspection fee is donated to organizations such as Habitat for Humanity, The Basket Brigade, KW Cares, The American Cancer Society, schools, bands, sports teams, and other organizations.
200% Satisfaction Guarantee
ACE is committed to the most thorough inspections provided by the best and most customer focused inspectors in South Carolina. If our service on the house you are buying does not live up to your expectations and you do not believe you received the most thorough and comprehensive inspection available, we will refund your inspection fee. In addition, we will pay the fee for another inspector of your choice to inspect the same home again so you may have complete confidence as you proceed with your purchase. The fine print: 1. Client must object within 7 days of the original inspection. 2. Client must be present for the entire ACE inspection. 3. Client must provide their specific concerns and reason for dissatisfaction in writing. ACE will respond promptly and coordinate resolution. 5. Refund offer only applies to the fee for the Complete Home Inspection service. 6. Reimbursement for the second inspection shall not exceed the original ACE Complete Home Inspection fee.