Explanation of Benefits
Home inspections provide a great deal of information about a home, but they have a limited scope. For clients who want to know more, ACE offers one stop shopping for a wide variety of additional testing, diagnostic and evaluation services. For optimal efficiency, we make every effort to schedule all evaluations at the same time as the home inspection. Most reports are available within 48 hours of the inspection. Environmental test reports are usually available 4 or 5 business days after the appointment.
Inspection Protection Guarantee
Inspection Protection Guarantee - Our 125 day professional services guarantee provides coverage for certain issues that may arise after the inspection.
Service Concierge
The ACE Service Concierge benefit, included with every Complete Home Inspection, is delivered by HomeBinder Assistant. The assistant has all the resources you need to move, set up, settle in, repair, improve and maintain your new home. ACE clients receive a free HomeBinder! This ONLY available to ACE customers. Contact our office for more details!
Buyer Protection Plan
Buying a home can be a challenge. All kinds of crazy things can make a deal fall through, and many of them are not even our client’s fault! If the first house we inspect does not close for any reason, ACE clients get $75 off their next inspection. The fine print: 1. Owner occupants only. 2. ACE Complete or ACE Premium Package was purchased. 3. 2nd inspection must occur within 60 days of the first. 4. 3rd inspection (we hope not!) at regular price.
Complimentary Engineering Consultation
ACE inspectors are personally and continuously trained by a licensed professional engineer. They have the advantage of learning the perspective and judgement only an engineer can deliver. If an ACE inspector identifies a condition that merits an engineer’s attention, we will connect the client with a licensed professional engineer from our sister company, Applied Construction Expertise, Inc., or a similarly qualified engineering firm. The engineer will personally review the matter with the client, put the condition in its’ proper perspective and discuss typical repair methods so the buyer may move forward with confidence. A discounted fee applies if it is necessary for the engineer to visit the site, perform calculations, develop repair procedures, write letters, or render other engineering services.
Recall Monitor
About 1 in 10 homes have an appliance with an outstanding safety or performance related recall. Very few people register their appliances with the manufacturer, and fewer still transfer registrations to a new owner. Consequently, most recalls are never detected and go unrepaired, or owners pay for repairs when the cost to cure should have been borne by the manufacturer. ACE inspection reports include the data and platform you need to identify current and future appliance recalls in your new home and get them fixed for free.
Infrared Included
ACE inspectors are Infrared Certified and equipped with state of the art infrared cameras. The standard inspection includes a scan of suspicious conditions, stains, electric panels, and air handlers.
48 Hour Inspection Guarantee
When you need it, you need it now, and ACE has you covered. We can often honor same day service requests, and if not we guarantee an inspection within 48 hours of contacting the office. Ask for the first available appointment and we will handle it from there! If we can’t cover your order within 48 hours, the client gets $75 off the first available appointment.
Community Support
ACE proudly supports the communities we serve. A portion of every home inspection fee is donated to organizations such as Habitat for Humanity, The Basket Brigade, KW Cares, The American Cancer Society, schools, bands, sports teams, and other organizations.
Inspect Now, Pay Later
Pay the total fee for the inspection and the related inspection report(s) as a part of your closing costs.
Your total inspection fee (including any add-ons) will be added to your escrow account as part of closing costs.
The backup payment method on file will be charged if payment is not received within 7 business days following the closing date on file or within 60 days of the inspection, whichever comes first.
The above is not a complete list of terms and conditions. See complete terms and conditions within the Inspect Now, Pay Later agreement provided at time of Payment Method Authorization.
Drone
There are instances in which we cannot utilize a drone:
Rain, storm, or high wind conditions.
Heavy tree or power line coverage.
Federal no fly zones.
At any time the inspector feels that it is unsafe or unnecessary to utilize a drone.
NOTE: If the drone cannot be used during the inspection due to the above conditions, the inspector will not return to the home free of charge. There will be a $125 fee to revisit the home when conditions are favorable for drone flight, upon request.
Thermal Camera
Limitations of a thermal camera:
A thermal camera does not see through walls. The camera detects temperature differential which will alert the inspector to a problem such as a leak. If no temperature differential exists, the camera will not detect an issue.
The camera will not be used to scan every portion of the home and we are not doing an energy efficiency evaluation on the home. The camera is only a tool that the inspector may or may not use in order to assist in the inspection or verify findings. The camera is utilized at the discretion of the inspector.
200% Satisfaction Guarantee
This is a guarantee of satisfaction with the home inspector and home inspection process only. This is not a guarantee of satisfaction with the quality or condition of the home itself or other services around the inspection.
Client must attend at least 1 hour of the home inspection.
Our office must be notified of the dissatisfaction prior to the inspection report being delivered to the client and/or agent.
Only applies to buyer inspections on single family homes under contract with a licensed buyer side real estate agent. Guarantee does not include other inspection types or ancillary services.
Offer does not apply if the contract on the home is terminated prior to the home inspection report delivery or if the home inspection could not be fully completed for any reason.
If you are dissatisfied with the inspection process, we will refund your inspection fee upon signing of release documentation. We will also send another one of our certified home inspectors to inspect the home again at no charge.
New inspection must be completed within 5 days of original inspection and must be at the same address.
Does not apply if buyer is not buying the home.
Only includes a new general home inspection, this does not include new ancillary inspections.
Credit card and other service fees are not included in refund.
